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STORE POLICY

Customer Care

Welcome to StitchingWolf, where customers are valued above all else. My commitment is to ensure your satisfaction and help make any occasion truly memorable.

Here at StitchingWolf, your happiness is the cornerstone of my success. I strive to create an experience that is warm, personal, and tailored to your needs. Whether you have a question, concern, or simply want to share your thoughts, I'm here to listen and assist you every step of the way.

Contacting StitchingWolf:

I have made it easy for you to reach out to me because I genuinely want to hear from you:

  • Customer Support: I am available to address your queries and provide assistance. You can reach out to me via email at StitchingWolf@icloud.com or by filling out the contact form on my website. I aim to respond to all inquiries within 48 hours, Monday to Friday.

 

My Customer Care Commitment:

  • Prompt and Personalized Assistance: I understand that each customer is unique and may have specific needs. I aim to provide personalized assistance, ensuring that your concerns are addressed promptly and in a manner that resonates with you.

  • Active Listening: I believe in the power of listening. Whether it's a suggestion, feedback, or a concern, I take the time to understand your thoughts fully. Your feedback is essential for me to continually improve my products and services.

  • Problem Resolution: Should you encounter any issues with your order or have a problem, I will work diligently to find a solution. My goal is to ensure your satisfaction with every aspect of your interaction with StitchingWolf.

  • Quality Assurance: I take great pride in my products' quality and craftsmanship. In the rare event that you receive a defective item or are dissatisfied with your purchase, please let me know. I will work with you to make it right.  This could be by providing a replacement or refund as appropriate.

  • Confidentiality and Privacy: Your personal information is treated with the utmost care and respect. I adhere to the privacy policy, ensuring that your details are kept secure and used solely for the purpose of providing you with the best customer care experience.

I value your trust in StitchingWolf, and I am committed to making your journey enjoyable and seamless. Thank you for choosing StitchingWolf to be a part of your special moments. I look forward to serving you and creating beautiful memories together.

Warm regards,

DC Daigle Founder, StitchingWolf

Privacy & Safety

At StitchingWolf, I prioritize the privacy and safety of our customers. I understand the importance of protecting your personal information and maintaining a secure online environment. This Privacy and Safety section outlines our practices and measures in place to safeguard your data and ensure a safe shopping experience.

  • Data Collection and Usage:

    a. Personal Information: When you make a purchase or interact with the website, I may collect certain personal information such as your name, email address, shipping address, and payment details. This information is solely used for order processing, delivery, and customer support purposes. I do not share or sell your personal information to third parties.

    b. Cookies and Tracking Technologies: The website may use cookies and other tracking technologies to enhance your browsing experience and provide personalized content. These tools help me analyze website traffic, understand user preferences, and improve my services. You have the option to disable cookies through your browser settings, but please note that it may affect certain functionalities of our website.

  • Payment Processing:

    a. PayPal and Credit Card: I accept all major credit cards and utilize PayPal, a trusted and secure payment gateway, to process online transactions. Please note that we do not directly collect or store your payment information. PayPal handles the entire payment process (even the Credit Card purchases), ensuring your financial data remains encrypted and protected.

  • Communication and Marketing:

    a. Email Subscription: If you choose to subscribe to my mailing list, I may occasionally send you emails regarding new products, promotions, or important updates. You have the option to unsubscribe at any time by clicking the "unsubscribe" link provided in the email.

    b. Third-Party Links: The website may contain links to third-party websites or services. Please note that StitchingWolf is not responsible for the privacy practices or content of these external sites. I encourage you to review their privacy policies before providing any personal information.

  • Compliance with Laws:

    I are committed to complying with applicable privacy laws and regulations. I review and update the policies and procedures to ensure compliance with relevant data protection legislation.

  • Children's Privacy:

    The website and services are not directed toward individuals under the age of 13. I do not knowingly collect or solicit personal information from children. If you believe that I have inadvertently collected personal information from a child, please contact me immediately, and we will promptly remove the information from our records.

If you have any questions, concerns, or requests regarding your privacy or the safety of your data, please don't hesitate to contact me. I value your trust and will make every effort to address your inquiries and ensure your satisfaction.

Last updated: June 16, 2023

Note: This Privacy and Safety section is intended to provide a general overview of StitchingWolf practices.

Payment Methods

Credit / Debit Cards

PAYPAL

Offline Payments

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